Frequently Asked Questions


Cancellation of I-tickets/hotel booking can be done at any computerized reservation system across the country and a cancellation tickets/hotel booking obtained. NO CASH REEFUND will be given. Bank charges that are being levied by the Payment Gateways/Banks are not subject to refund in the event of cancellation of tickets/bookings by the Customer Service Charges is also not refundable. The refund amount will be credited to the respective account electronically.

Question 1: How to create new user?

Register yourself as new user, you will get username and Password.

Question 2: Do I receive a confirmation letter when I book a room?

You will get a confirmation via email & SMS once a room is booked and the print out can be used at the time of Check In along with the identification/identity proof selected by you at the time of booking. Therefore we request you to kindly ensure that the correct email ID & mobile number are entered while making the booking.

Question 3: Can I book and hold a reservation and pay later?

No hold reservation is not possible through our website.

Question 4: Can I change my reservation (name, date and time changes)?

Changing of a passenger’s name, date and room is not possible.

Question 5: How do I pay for my booking?

You can make payments through the following modes : -

  • Credit Cards: Visa/MasterCard/Maestro.

  • Net Banking.

  • Debit Cards.

Question 6: I was trying to book my ticket however when I was making the payment some error popped up and the booking was not confirmed but the payment has been deducted from my account?

You can send e-mail to sales@mpstdc.com with full details. If the booking has been confirmed, if not then the full refund will be processed ;and credited to the account or card from which the amount has been deducted.

Question 7: Can I Check-In if I misplace the identity proof given by me at the time of booking?

Identity proof is a must for Check-In in hotel. We request you to contact on e-mail sales@mpstdc.com regarding this query. However, some form of identity proof is a must for MP Tourism. Authorized ID-The Personal Photo Identification card falling in any of these five categories. 1. Passport 2. Voter identification Card 3. Driving License 4. PAN Card 5. Central Government Or State Government issued Employee identification. 6. Student identity Card with photograph issued by recognized School/College for their students. 7. Nationalized Bank Passbook with photograph. For Non-Indians, their country’s passport will constitute sole authorized ID.

Question 8: Can make a group booking through your site?

In hotel making bulk or group booking.

Question 9: What are the cancellation charges and how much time will take to get the refund?

Cancellation charges are as per the cancellation rules and policies. The refund will be processed by us in 7 working days from the time of cancellation; it would take additional 4-5 working days for the bank to credit it into your account.

Question 10: How can I cancel a room on your website?

Please select the sub heading # Cancel Room or Cancel Booking # for room cancellation. You need to enter your booking ID to view and cancel your room/ticket.

Question 11: Can I speak to someone in Customer support?

You can also write to our customer support team at touristhelpline@mptourism.com and someone will get back to you within 12 hours of your inquiry.

Question 12: Can I change my username?

The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.

Question 13: Transaction Charges?

HDFC Bank Charges
S.N. Details HDFC Bank Charges
1 Visa, Master Card based Credit Card Payment 1.00% + taxes
2 Visa, Master Card based debit Card Payment 1.00% (above 2000), 0.5%(txn between 1000 and 2000), 0.25 (txns below 1000) + taxes
3 Internet Banking based payments Rs. 10/- + taxes
4 Cash Cards, Wallets --
5 American Express, Diners Cards 3.5% + taxes 2.50% + taxes
Billdesk Charges
S.N. Details Billdesk Charges
1 Visa, Master Card based Credit Card Payment 1.40% + taxes
2 Visa, Master Card based debit Card Payment 0.75% + taxes below Rs. 2000.00, 1.00% + taxes above Rs. 2000.00
3 Internet Banking based payments 1.60% + taxes
4 Cash Cards, Wallets --
5 American Express, Diners Cards 2.00% + taxes

Question 14: Child Policy?

S.No. Details Extra Person Charge on CP/AP Plan
1 0-5 years Free
2 5-12 years 50% amount applicable
3 12 Years above Full 100% amount applicable